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Customer Experience  |  User Experience Design  |  eCommerce Optmization


Presenters come from a breadth of industry, product and service backgrounds.  All presenters are leading practitioners and thought leaders from respected brands and organizations.

2015 Total Customer Experience Summit
June 11-12th, 2015 - Chicago, IL
Presenters include:


Roy Barnes

Managing Partner at BlueSpace Consulting


Ana Rafaela Guerra de Menezes

Sr. User Experience Researcher at GoPro


Christine Gagnon

Customer Experience Strategist


Dimitris Kourepis

Senior Vice President Global Web Marketing & UX at Sony Corporation of America


Raj Sen

Group Manager, Customer Analytics at Adobe Systems


Jordan Girman

Group User Experience Directo at Electronic Arts


Stephen Riley

Sr. Director, Customer Experience Leader/UX Designer At Symantec


Michael Kanazawa

Partner at Ernst & Young


Tracie Scott

Senior Director, Analysis and Listening Customer Success Strategy Operations at Netapp


Ken Kring

Director of Product Development at Sears Holdings Corporation


Liam Friedland 

Vice President, User Experience at Informatica


Anshuman Taneja

Sr. Director and Head of Digital Product Management at Abercrombie & Fitch


Liz Polk Lynch

Director, Global Online Store Marketing, Merchandising & Customer Experience at Autodesk, Inc.


Michael Cannon

Founder and CEO at Silver Bullet Group, Inc.


Kristina Ross

Vice President, User Experience at Wells Fargo


2014 Presenters Include:
SVP Global Digital Customer Experience at Citi
Managing Director, Customer Insights at Citrix
Innovation Leader, Chief Innovation Office at Dell
Customer Experience Marketing at US Cellular
Senior Vice President at OfficeMax
VP - Global Customer Operations at LinkedIn
Senior Director, CRM Marketing, Shutterfly
Global Head of UX & Design at Telenav
Lead Interaction Designer at GE Capital
Sr. Director, User Insights & Analytics at Walmart eCommerce
Global Head, User Experience at HP's Consumer Travel Division
Sr. Product Design Manager at LinkedIn

2013 Presenters Include:
Senior Director, User Experience Design at PayPal
SVP User Experience Design Director, Online/Mobile Solutions at Bank of America
Vice President of Customer Experience at Oracle
Director, Customer Advocacy/Experience at SanDisk
Chief Technology Office, Customer Programs & UX Strategy at IBM
Director, Digital Strategy at AAA
Director, Global Customer Experience, Equinix
Director of User Experience Design at Samsung
Vice President, Global Consumer Marketing, McAfee
Senior Director of User Experience at Walmart Labs