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Burlingame, CA, 94010
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Customer Experience  |  User Experience Design  |  eCommerce Optmization


Service Design

Service Design & Future of Work 2018
March 7 - 8, 2018 - San Francisco

Creating optimal experiences promotes loyalty and builds brand value.  The challenge for today’s organizations is the ability to create holistic experiences both within and outside of the digital space that will deliver value and maintain loyalty.  Service Design will improve the quality of business/people interactions, while also enabling products and organizations to remain nimble to address the needs of dynamic users and customers.


Book by December 31st
$1599 Single Attendee
$2799 Two Attendee
$3699 Three Attendee 

Book By January 31st
$1799 Single Attendee
$2999 Two Attendee
$3999 Three Attendee

Standard Registration
$1999 Single Attendee
$3399 Two Attendee
$4699 Three Attendee

SDFOW 2018 is a two-day, two-track, learning, networking summit focused on customer, employee and user experience, engagement, journey mapping, design and loyalty.  This unique event grasps the full scope of the experience-driven organization – adding value through functional collaboration, additional learning and networking opportunities.

Featured Presenter

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Roy Barnes

Roy Barnes is a seasoned customer and employee experience executive, and former Executive Vice President of Experience at Marriott Vacation Clubs.  He has written several books on the topic including the customer experience edition of the popular "For Dummies" series.  Join Roy in San Francisco this March.

Download Event Brochure Here

Download Event Brochure Here

Speakers at the 2018 Service Design Transformation & Innovation Event Include