Contact Us

Use the form on the right to contact us and get updates on future TCXUX events.

1 Old Bayshore Hwy
Burlingame, CA, 94010
United States


Customer Experience  |  User Experience Design  |  eCommerce Optmization

Chicago Slidedecks

A Day in the Life of Your Customer
Roy Barnes - Customer Experience Expert, Managing Partner at Blue Space Consulting

Designing Great Experiences
Stephen Riley - Sr. Director, Customer Experience Leader/UX Designer at Symantec

Customer Lifetime Value & Loyalty
Sarah Butterfass - Vice President, Loyalty at Orbitz Worldwide

Creating & Cultivating Powerful & Repeatable Cross-Functional Product Teams
Kevin Goulet – Former Vice President Product Management at CA Technologies

Applying Competitive Intelligence to Drive Growth
Lloyd Babbitt – Vice President, Intelligence and Insight at Vertical, Incorporated; former head of Competitive Intelligence at Grainger and Siemens

Product Design and Launch Planning
Scott Oltrogge –Senior Product Director at Tribune Company and Chris Strimbu – Sr. Director, User Experience and Design at Tribune Company

Consumer Insights to Optimize the Customer Experience
Bob Pankauskas – Senior Customer Insights Strategist; former Director, Customer Insights at Allstate; former Global Group Research Director at McDonald's

Customer Care Transformation
Lynn Diegel – Customer Service & Care Consultant; former AVP Contact Center Operations at Allstate; former Director of Customer Experience at Orbitz

Voice of Customer Excellence
Debbie Schoonover – Customer Experience Specialist

Persona Development & Utilization
Dennis Schleicher – Experience Design Sr. Manager, Customer Experience, E-Commerce at
Kohl's Department Stores

Collaborative Experience Design
Stephen Riley – Sr. Director, Customer Experience Leader/UX Designer at Symantec

Journey to Innovation Excellence
Andria Long – VP Innovation at Johnsonville Sausage

Leveraging Analytics for Customer Success
Barbara Higgins - Customer Experience Expert; former VP at Allstate, United Airlines and Disney

Growth Strategies Across the Product Lifecycle
Bob Clark - VP of Marketing at Herr Foods Inc.

Operationalizing the Customer Experience
Jim White - Vice President of Customer Experience at Symphony Post Acute Network

Product Portfolio Optimization & Roadmapping
Chris Bourke – Senior Manager, Product Management at Redbox and
Michael Heinley – Sr. Product Manager at Redbox

Customer Data & Analytics
Ram Subramanian – Director, Customer Experience Design & Analytics at Discover Financial Services

Cross-Channel Experience Design
Jonathan Ozeran – VP Product at Zest Health

Customer Experience Journey Mapping
Parissa Behnia – Chief Marketing Officer at 678 Partners

Integrated Productization & Innovation
Cory James Hohs – Founder at HAAS, inc.; former Senior Product Management - Community Map and Platform at Nokia HERE Maps

Product Management & Business Strategy Mapping
Ken Kring - Director, Product Development at Sears; Author, Business Strategy Mapping