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Use the form on the right to contact us and get updates on future TCXUX events.

1 Old Bayshore Hwy
Burlingame, CA, 94010
United States


Customer Experience  |  User Experience Design  |  eCommerce Optmization

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Thursday, February 9th

8:30am - Driving Innovation Through Real-Time Feedback

Michael Kanazawa, Americas Enterprise Innovation Leader @ Ernst Young

9:30am - Guts, Grit & Glory; The Mindset of Great Innovation and New Product Development

Tim McKnight, VP, Market Insight & Strategy - Global Innovation @ Cigna Health

10:30AM - Creating Value through Customer Experience

Reginald Chatman, Senior Director, Customer Experience @ Bloom Energy

11:30AM - Collaborative Experience Design

Lauren Palmer, Sr. Director, User Experience Research @ PayPal


Customer Experience & Design Thinking

Vicki Amon-Higa, Business Transformation Consultant @ Amon-Higa & Associates

Delivering Great Experience @ Scale

Noah Richardson, VP, User Experience @ Salesforce

Mastering Customer Behavior Analysis

Raj Sen, Group Manager, Customer Analytics @ Adobe


Total Experience Design

Ken Kring, Payer Marketing @ Walgreens

Total Experience Design

Paul Hagen, Senior Principal, Head of Customer Experience @ West Monroe Partners

Omni-Channel Customer Loyalty

Raj Sivasubramanian, Director, Customer Experience Consulting @ Verint


Designing Exception User & Customer Experiences

Mia Dand, CEO @

Maximizing Your Return on CX

Co-Founder @ Marketing Future Forum

4:00pM - The Elusive Disrupter: Differentiating on The Experience

Jim Nieters, Chief UX Strategist @ Experience Outcomes